Refund policy
Ulborz Return Policy
We want you to love every piece you purchase from Ulborz. However, if something isn’t quite right, we offer a 15-day return policy — meaning you have 15 days from the date of delivery to request a return.
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Eligibility for Returns
To be eligible for a return:
The item must be in the same condition as received — unworn, unused, and undamaged.
All tags, jewellery cards, and original packaging must be intact.
Proof of purchase (order confirmation or receipt) is required.
Please note that items showing signs of wear, damage, or missing packaging will not be accepted for return.
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How to Initiate a Return
To start your return:
Contact us at 📧 Ulborzofficial@gmail.com
You may also message us directly on our official social media pages (@ulborz) or on the contact number provided.
Once your return request is reviewed and approved, we will provide you with return shipping instructions, and issue a return shipping label if applicable.
Items sent back without prior approval will not be accepted.
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Refunds
Once we receive and inspect your returned item, you will be notified regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 5–7 working days.
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Need Help?
Our support team is always here to assist you.
📞 Helpline: 0305 5554666
📧 Email: ulborzofficial@gmail.com
🕘 Hours: Monday – Saturday |12PM – 6:00 PM
